Frequently Asked Questions

What is IPv6?

Most of the Internet currently runs on IPv4. IPv6 is the next-generation protocol for the Internet. Because the Internet is running out of IPv4 addresses, the web is transitioning into IPv6. Our service is designed to make this transition more seamless.

What are IPv6 proxies?

The IPv6 proxies we offer give you an IPv6 address and allow you to access IPv6 websites like We give you an IPv4 address too, so you can still access non-IPv6 websites. Our proxies are also fully anonymous, so that websites you connect to only see our proxy IP instead of your personal IP assigned by your Internet service provider.

How would I use your IPv6 proxies?

You can use our proxies with pretty much any application that supports HTTP proxies, including Internet Explorer, Firefox, and Chrome. These are standard HTTP proxies that you can configure in your browser's proxy settings menu-- no downloads necessary!

How long does setup take?

Account setup is automated, so you can expect services to be delivered to your e-mail within minutes of sending payment. Of course, if you have questions, our support staff would be happy to assist you.

Can I upgrade my existing package?

Yes, simply open a ticket with support, and we can offer a prorated credit for the remaining billing cycle as part of the upgrade.

What kind of support can I expect?

E-mail support is available 24 hours a day, seven days a week. In addition, chat support is available during business hours Monday through Friday.

Can I have free trial before ordering?

Sorry, we do not give out free trials, but we do have a 7-day money-back guarantee.

Can I sell your services to others?

You can do so through our reseller program, either under our brand or your brand. Please apply as a reseller and we will contact you with details.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover. Please contact us if you would like to use a custom payment method.

What if I want a refund?

Our satisfaction guarantee ensures that you will receive a full refund if our service does not work for your purpose. Simply open a support ticket regarding your problem, and if we are unable to work with you to resolve the problem to your satisfaction, then a full refund will be granted.

More questions? Contact us for a quick reply!

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